This consultation has now closed.

Update - March 2020

Thank you to those that took part in the consultation.

The consultation reports and updated EqIA are available in the Results section below. This page will be updated once a decision has been made.

We are seeking your views on the proposed changes to our charging policy for adult social care services provided in a person’s own home or in the community from April 2020.


Full details of the proposal can be found in the Consultation Document which is in the ‘Documents’ section below. It also provides some examples of how the proposed changes may affect people. The Frequently Asked Questions document may also help to answer any questions you may have.

To give your views, please complete the online questionnaire. Alternatively, you can download the Word version and fill this in if you prefer.

A consultation report will go to the Adult Social Care Committee in March 2020 and a decision on whether or not to implement the proposal will be taken soon after. People impacted by the changes would be notified directly. This webpage will also be updated with the outcome of the decision when it has been made.

If you have any queries, please contact 03000 422557 or email

Please ensure your response reaches us by Midnight on Sunday 8 December 2019.

Alternative formats: If you require any of the consultation material in an alternative format or language please email or call 03000 421553 (text relay service number: 18001 03000 421553). This number goes to an answering machine, which is monitored during office hours.

Privacy:  KCC collects and processes personal information in order to provide a range of public services. KCC respects the privacy of individuals and endeavours to ensure personal information is collected fairly, lawfully, and in compliance with the General Data Protection Regulation. Read the full Privacy Notice.



  • Opened
    25 Oct 2019 at 07:00
  • Closed
    8 Dec 2019 at 23:59
  • Response Published
    04 Mar 2020


Consulting Organisation Type
  • Kent County Council
Consulting Organisation Name Kent County Council
District / Borough areas affected by the consultation
  • Ashford
  • Canterbury
  • Dartford
  • Dover
  • Gravesham
  • Maidstone
  • Sevenoaks
  • Shepway
  • Swale
  • Thanet
  • Tonbridge & Malling
  • Tunbridge Wells
Consultation Topic
  • General interest
  • Accessibility, equalities and diversity
  • Adult social care
  • Budget, spending and finance
Consultation Methods
  • Online survey / questionnaire / forms
  • Other survey / questionnaire / forms
  • Public meeting
Contact Details



Consultation Team
Adult Social Care & Health
Kent County Council
Invicta House
Sandling Road
ME14 1XX